By implementing Helm, SAAM Towage aims to be more efficient and provide better service to our customers.  In Costa Rica, a special customer portal is under development to enable online service requests and the corresponding proforma invoices. Customers will also be able to query the status of requests and the service history.

Yuriana Navarro, Head of Finance at SAAM Towage Costa Rica, highlights that the portal “will enable customers to monitor their requests better. For internal users, the portal will automatically generate agent requests in Helm.”

The initiative will begin the testing period soon. Though it is only planned for Costa Rica at the moment, it is a “value-added for our customers that could be integrated into other operations in the future.”