“Tripanko has had an impact in all areas of maintenance. In the short term it has helped in the organization of our processes, since many of them were not completely defined”

Training involves preparing someone for something. It becomes even more important when implementing new projects that change how we do things, like in the case of Tripanko. That is why we continue to train to use Helm, either through in-person…

On Thursday, June 24th, our teams in Costa Rica and El Salvador got together—virtually—with its stakeholders to kick off Helm in those countries.

As the term indicates, “Go Live” refers to the moment at which a technology project is officially implemented and starts being used.

Freshservice is the IT help desk platform that centralizes your requests related to Tripanko software (NSE and Helm).

NS Insight is the new NSE module that will replace that software’s former Indicators module.

Carolina Brailow is an NSE Key User at SAAM Towage Mexico. Her responsibilities include training crews and administrative personnel to use the software, as well as participating in other areas of the project such as configuring the system, reviewing theoretical…

Position and years with SAAM Towage: Planning engineer in the corporate area. I’ve been with the Company for 1 year and 3 months.

Position and years with SAAM Towage: I’ve been with the Company for 3 and a half years. For the past year I have been Head of Finance at SAAM Towage Costa Rica.