As Deputy Operations Manager at SAAM Towage, Cristián Martina gives top marks to the company’s implementation of Tripanko. “I think it’s very positive in general, and we’ve overcome each obstacle as we’ve encountered it along the way, while earning the…
“We’ve had great participation and good evaluations from this training process, which is still under development,” highlights Javiera Cifuentes, Project Coordinator at SAAM Towage Brazil.
Tugboat dispatchers and captains from SAAM Towage Colombia trained on the Helm platform. Participants in the two-session course received training material with step-by-step procedures for the day-to-day tasks they must perform.
Crews in Panama were instructed in the Moodle NSE course content as part of the Maintenance and Purchasing Module, according to each user’s position in the company and role in the platform. This training will translate into more efficient processes.
In April, the Tripanko Helm team visited Ecuador and Panama to learn first-hand how the implementation of this tool was proceeding in each country.
With an intuitive, user-friendly interface, an app that’s easy to download onto a mobile phone, and a cloud-based help desk, Freshservice has extended its operation across the Americas and is currently in use at SAAM Towage in Ecuador, Colombia, Uruguay,…
Through the NSE course, the SAAM Towage team in Peru learned about the new maintenance and purchasing management system, which is tailor-made for the areas involved in these processes.
Position and years with SAAM Towage: Billing analyst, with the company for 7 years.
Position and years with SAAM Towage: Contract administrator, 1 month with the company