Freshservice is the IT help desk tool that will centralize requests related to user accounts, hardware and software implemented, including Tripanko (NSE and Helm).

This IT help desk will be a unique contact point where requests or incident tickets can be generated by simply sending an email.

One of the major advantages of this platform is its ability to easily adapt to the organization’s needs, making it a corporate solution for attending to services.

This tool will be implemented first in Panama, Mexico, Guatemala and Uruguay, and then in Chile, Ecuador, Costa Rica, Brazil, Canada and Colombia.