Helm training is going full speed ahead in Brazil, according to Senior Operations Specialist Javiera Cifuentes. “Training is divided into two stages: Traffic Operators and Captains. Contents include a general overview of the platform, details on the Jobs and On Board modules, the process of recording a maneuver, how to create it in the system and how to record operating activities and events,” she said.

We want the operators to get to know the system and its functionalities in person. We want them to learn to use the modules and understand how they interact so they can then issue service orders and assist the captains in the future.

Participants were very receptive and collaborative. They know that Helm Connect is going to automatize several tasks that are currently performed manually and they are optimistic that the new system will support their work.