Following user training on the system, Costa Rica is preparing to go live with Helm and NSE software.

On expectations for the process, the Head of Finance at SAAM Towage Costa Rica, Yuriana Navarro, noted: “It will be a challenge, like any change. However, the team recognizes that the new systems are a turning point and will enable greater business control.”

She added that the primary takeaway from the process is “the need to thoroughly understand each of the different tasks undertaken in the administration-operation of the business. Understanding the processes and implementing them according to system functionality has been the most challenging part. It will certainly be critical to the success of the project.

Only the configuration and confirmation processes for NSE and Helm remain before going live.