“This new way of doing things will teach us lessons and will definitely give us new opportunities to be better”

Matia, who studied industrial engineering at Universidad de Chile, has been living in Panama for the past three years. “As Country Manager, I try to be involved in everything, even though my priority is to stay in touch with our main customers, terminals and authorities in the country in order to guarantee our services and adapt them based on what is going on in the industry. I also go on board a lot to keep up to date with what is happening with our front line,” he comments.

What role does NSE play for our employees in Panama?

NSE covers two key processes that have been very challenging during the pandemic: purchasing and maintenance. For the team in Panama, this is a challenge that will bring major benefits since it will keep us competitive.

What are the main challenges to implementing this software?

Education and training. We have a very professional team working to ensure that everyone is familiar with the new processes and how the system works. It has been well received by our captains and engineers, and we hope to keep up that spirit.

What phase of implementation is Panama currently in?

The IT team has already installed the system throughout our fleet, which consists of 15 tugs; Human Resources is training us on the system; our Maintenance team has been reviewing the plans in the system, and the local and corporate teams of the project are conducting comprehensive tests to ensure the success of the Go Live in Panama.

What implications does the NSE Go Live have on our employees’ daily activities?

It is an important change in terms of the way we do things, with a maintenance plan in the system and a much more visible purchasing process. As I mentioned, two central processes for our companies’ operations are changing for the better.

What developments are coming in terms of NSE implementation in Panama? What are the next stages?

We see the Go Live as something continuous more than one a one-time milestone. This new way of doing things will teach us lessons and will definitely give us new opportunities to be better.